Returns

Returns are accepted for a limited time. If you would like to initiate a return here is our policy:
• If your spa was damaged in shipping, you may return it for another model if the severity of the damage warrants a replacement, you have 7 days to notify us of the damage. In ALL cases you will need to fully inspect the spa and its components, if a component is damaged it is not necessary to return the entire shipment; we can easily replace damaged pains of glass, tubs, doors, and other spa parts.

Call us to start a claim: 727-278-8575

• If you would like to cancel an order, please call us. If your canceled item is part of a special order then a restocking fee will be applied and noted in your aforementioned written agreement.
• Refusing an order is very costly, in most cases of damage we would prefer to send replacement parts for only the damaged pieces. Returning the entire spa is very expensive and we humbly ask your good judgment before refusing any items ordered from our company, you may call us anytime for consult.