Terms & Conditions
Terms of Purchase
Thank you for shopping with CoralSeaSpas.Com. CoralSeaSpas.Com attempts to make its online shopping experience as flawless and enjoyable as shopping in its boutiques. CoralSeaSpas.Com wants to ensure your complete satisfaction with this online service. In furtherance of these goals, please take a moment to review and understand these Terms of Purchase.
PLEASE NOTE that at present the CoralSeaSpas.Com On-Line Store is only available in English and the Terms of Purchase are also only in English. If You do not understand the Terms of Purchase as written in English, You should not use this site.
These Terms of Purchase govern the use of CoralSeaSpas.Com online store ("CoralSeaSpas.Com On-Line Store"). Any reference to "CoralSeaSpas.Com" is to CoralSeaSpas.Com and its Sole Proprietor, Joseph T. Abrams IV. Please see below for contact details. Any reference to "Customer", "You” or "Your”, means you as user of the CoralSeaSpas.Com On-line Store.
CoralSeaSpas.Com is a company registered in St. Petersburg, Florida.
For your records and reference, we recommend you keep a copy of these Terms of Purchase in relation to the transactions You enter into via the CoralSeaSpas.Com On-Line Store by printing them or saving them onto Your computer.
1. Registration and On-line Account
2. Placing Your Order
3. Access and Use of the CoralSeaSpas.Com On-Line Store
6. Deliveries and Insurance
7. Cancellations and Returns
9. Intellectual Property
11. Applicable Law
Registration and On-line Account
To place an order through the CoralSeaSpas.Com On-Line Store You will need to register and open an account. To do this, simply go to the registration page, click on the "new customer" register button and complete the registration process.
On registration, Customers will be asked to choose a password and account login. Please note that Customers are responsible for ensuring that their password and account login are kept safe and secure at all times. CoralSeaSpas.Com will not be held responsible for any misuse of Your account in the event that a third party has access to Your password and account login.
Placing Your Order
To place an order, You must be over 18 and lawfully capable of entering into and forming a valid contract in accordance with the Laws of the United States of America and the State of Florida.
Products are exclusively available for sale through the CoralSeaSpas.Com On-Line Store to end-user Customers only and are not for re-sale. Consequently, CoralSeaSpas.Com reserves the right to refuse orders placed by Customers who breach this condition. Furthermore, in the event that CoralSeaSpas.Com, at its entire discretion, reasonably suspects that a Customer has breached this condition, the Customer's password and account login will be cancelled and the account will be automatically terminated.
In order to make purchases through the CoralSeaSpas.Com On-Line Store, You will need to create an online account and You will be requested to provide information about You as indicated so that CoralSeaSpas.Com may process Your Order. You represent and warrant that the information provided by You is both valid and correct.
You further represent and warrant that the data You provide will not contain any computer viruses, macro viruses, Trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority or expropriate any system, data or personal information; nor will such data cause the CoralSeaSpas.Com On-Line Store to be interrupted, damaged, rendered less efficient or in any other way compromised such that the effectiveness or functionality of this website is in any way impaired.
Once You have chosen an item, simply click on the image to access the product page where information on the item, such as prices, sizes and color options will be displayed.
If You are happy with Your choice, click on the "Add to Cart" button.
You can monitor the product(s) You have chosen by clicking on the "Shopping Basket" button at any time. You can also remove an item by clicking on the red X "Remove" button next to the chosen product.
When You are ready and have reviewed Your order, proceed to "Checkout" and follow the instructions. You will be required to enter Your payment details. When You have completed this process, please click on the "Submit" button.
All prices shown in the CoralSeaSpas.Com On-Line Store are in US currency.
Prices displayed for products to be delivered to Canada do not include local VAT as applied to consumers in those countries.
Prices displayed for products to be delivered to Puerto Rico, Alaska, Hawaii or Guam do not include delivery.
Prices displayed for products to be delivered to the USA do not include local Sales Tax. However, Your State and/or municipal government may require You to declare Your Internet purchases and pay Sales, Use or other applicable Tax on them directly.
Delivery costs are not included and will be displayed on the order form once You have completed Your selection. Some items are shipped free, though not all products are shipped free.
You should carefully check all details prior to confirming “Submitting” Your order.
Once You have confirmed Your order, CoralSeaSpas.Com will issue You with an CoralSeaSpas.Com Order Reference Number, which will appear in Your order confirmation. Please make sure that You save this number for reference.
On placing an order through the CoralSeaSpas.Com On-Line Store, You are making an offer to CoralSeaSpas.Com to purchase the products selected in accordance with these Terms of Purchase. (Please note that CoralSeaSpas.Com may not always be able to accept Your offer; please see details of Acceptance in section 4.)
Access and Use of the CoralSeaSpas.Com On-line Store
The CoralSeaSpas.Com On-Line Store is only available to shoppers who meet CoralSeaSpas.Com's terms of eligibility, in particular, individuals who are over 18, have been issued with a valid payment card by a reputable bank and who have agreed and authorized CoralSeaSpas.Com to process a charge or charges on their payment card in the amount of the total purchase price for the products they choose to purchase (see Payment in section 5).
For full Terms and Conditions, please click here.
Once Your order has been submitted through the CoralSeaSpas.Com On-Line Store, CoralSeaSpas.Com will send You an e-mail confirming Your order. A second e-mail will be sent informing You of the dispatch date of Your order.
Unless You cancel Your order in accordance with CoralSeaSpas.Com's Cancellation Policy (see section 7), acceptance of Your order and completion of the contract between You and CoralSeaSpas.Com will take place when CoralSeaSpas.Com dispatch the item(s) to You. The sale contract is therefore concluded at that time in St. Petersburg, Florida and the language of the contract is English.
CoralSeaSpas.Com reserves the right not to accept Your order. Such non-acceptance may result, for example, from the fact that the item ordered is out of stock or that CoralSeaSpas.Com are unable to obtain authorization for Your payment or that You do not meet the terms of eligibility as set out in section 3 above.
Furthermore, CoralSeaSpas.Com retains the express right not to process a transaction at any time at CoralSeaSpas.Com's sole discretion for whatever reason. In this event, CoralSeaSpas.Com will not be liable to You or any third party by reason of CoralSeaSpas.Com not accepting Your order or withdrawing any merchandise from the CoralSeaSpas.Com On-Line Store, whether or not such item(s) have been sold.
The CoralSeaSpas.Com On-Line Store accepts the following major payment cards only: MasterCard, Visa, American Express with PayPal. Payment will be debited from Your account upon receipt of Your order by CoralSeaSpas.Com. You are responsible for confirming that You are the legitimate holder of the credit/debit card and that Your details are correct. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.
If the issuer of Your payment card refuses to authorize payment to CoralSeaSpas.Com, CoralSeaSpas.Com will not be able to process Your order and a message will appear informing You that the transaction cannot be processed.
For your protection, CoralSeaSpas.Com, together with its partners, takes all reasonable care to make the CoralSeaSpas.Com On-Line Store as secure as they can. All payment card transactions made through the CoralSeaSpas.Com On-Line Store are processed by PayPal (see 5.6 below) using their secure online payment gateway (see below) that encrypts Your card details in a secure hosting environment. CoralSeaSpas.Com do not hold Your payment card details on the CoralSeaSpas.Com server.
To help ensure that Your shopping experience is safe, simple and secure, CoralSeaSpas.Com uses Secure Socket Layer (SSL) technology. This encrypts and protects the personal and payment data You send to CoralSeaSpas.Com over the internet. When SSL is enabled, You will see a padlock at the bottom of Your browser and You can click on this to find out information about the SSL digital certificate registration.
CoralSeaSpas.Com will employ all reasonable care to ensure that details of Your order and payment are held securely. However, CoralSeaSpas.Com cannot be held liable for any loss You may suffer if a third party procures unauthorized access to any data You provide when accessing or ordering from CoralSeaSpas.Com's On-Line Store.
You are informed that PayPal may store or transmit information relating to You within the PayPal Group through the PayPal Group's proprietary international telecommunications network or other communications networks.
Deliveries and Insurance
At the present time, CoralSeaSpas.Com only dispatch and deliver orders from the CoralSeaSpas.Com On-Line Store to the following countries:
- United Sates of America
All products are delivered from CoralSeaSpas.Com's partner and vendors from warehouses in the United States of America.
Some replacement parts are sent through registered post. Deliveries may take a week or more.
For all products replacement parts, CoralSeaSpas.Com uses FedEx, UPS and USPS standard delivery services to deliver products to You.
Your order will be shipped once the payment has been approved and the address has been verified.
For orders received after 12 noon (EST) and before 16:00 (EST), CoralSeaSpas.Com will use reasonable endeavours to ensure delivery within the next ten (10) working days.
However, if You live in Alaska, Puerto Rico or in a more remote area of one of the United States, deliveries may take one or two weeks longer and cost additional delivery costs above what our online stores is able to calculate. You will be contacted if your online store shipping cost is not equal to your actual shipping cost and you will be asked to pay for these shipping fees.
Canada. If received before 12 noon (EST), DHL expected transit time for Your order is fourteen (14) working days.
For orders received after 12 noon (EST) and before 16.00 (EST) delivery may take one (1) working days and if You live in a remote area, one or two additional days.
The delivery times shown above are based on DHL expected transit times but cannot be guaranteed. Furthermore, CoralSeaSpas.Com cannot be held accountable for delays in Customs clearance.
Item(s) will be delivered to the delivery address as shown in Your order confirmation.
You will receive an e-mail notifying You of the date of dispatch of Your order and once dispatched You will be able to track it on-line through the shipping carriers website.
You will need to ensure that someone is present at the given delivery address to sign for the order when it is delivered.
CoralSeaSpas.Com insures each purchase during the time it is in transit until it is delivered to You. You will be asked to sign for any item(s) delivered, at which point all responsibility and risk for Your purchased item(s) pass to You.
CoralSeaSpas.Com will store a record of Your transactions for a minimum period of one year. Please note that for Your security CoralSeaSpas.Com only retain records of Your transactions on the CoralSeaSpas.Com web site; Your payment card details are neither held on the CoralSeaSpas.Com web site nor on the CoralSeaSpas.Com On-Line Store.
Cancellations and Returns
Your satisfaction is CoralSeaSpas.Com's number one priority.
Should You wish to cancel Your order or return an item You have ordered please contact Customer Services on:
Tel: USA: +1(941) 681-0631, Monday to Friday, from 9a.m. to 12 p.m. EST
CoralSeaSpas.Com's Customer Services agents can not create a return authorization. Please submit a return authorized request through the online store form, titled “Returns” in the account menu.
When contacting Customer Services please quote:
- Your order reference number (please refer to Your packing note or order confirmation e-mail);
- The items(s) You are returning or cancelling; and
- Reasons for return or cancellation.
CoralSeaSpas.Com's address is not the return location. When you call or submit an online form for return authorization you will be informed where to return your goods.
Cancellations and "cooling off” period.
If You wish to cancel Your order, You are entitled to do so within seven (7) days following delivery of the item(s) and obtain a full refund of the purchase price of the delivered item(s), excluding any delivery charges. Return shipping charges are the responsibility of the customer.
Please be aware that sometimes it will not be possible to stop a cancelled order from being dispatched, because CoralSeaSpas.Com endeavors to process orders on the same day. If Your order has already been fully processed and dispatched, please follow the returns policy.
If you wish to return a delivered item after the expiry of the cooling off period referred to at 7.2.1 above, you can do so within twenty-eight (28) days of the date of delivery of the item(s). The returns procedures are described below.
Cancellation and returns following delivery.
If You are not happy with the item(s) delivered You may either:
Cancel Your order within the cooling off period. In accordance with the aforementioned cancellation and "cooling off" period, the cooling off period commences as of the date You receive CoralSeaSpas.Com's e-mail acknowledging acceptance of Your order and ends on the seventh day following receipt of the merchandise by You or, in the case of goods shipped directly by us to your registered agent, receipt by that registered agent, contractor, or friend; or
If the cooling off period has expired, you can still return the item(s) as set out in 7.4 below provided that item(s) are returned to CoralSeaSpas.Com within twenty-eight (28) days of the date of delivery of the item(s).
Returns and cancellations
In the event of returns or cancellations, CoralSeaSpas.Com require that You return any item(s) to CoralSeaSpas.Com in their original packaging in a "new and unused state" with all original labeling attached and a copy of the invoice.
PLEASE NOTE: "New and unused" means that there are no marks on the item(s) or any wear on the tags. CoralSeaSpas.Com do not sell used item(s) and will not accept any item with any indication that it was used or, in the case of Steam Showers or Whirlpool Spas, installed in any respect, sealed with installation adhesives, sealants, or otherwise made to fit. All item(s) will be subject to a Quality Control (QC) check on return receipt. If item(s) do not meet QC standards then the item(s) will be returned to the purchaser at the purchaser's cost.
All returns and cancellations will only be accepted with a RAF number (please refer to section 7.1.1 above for details of how to obtain a RAF number).
It is the Customer's responsibility to ensure that any goods being returned are fully insured whilst in transit to CoralSeaSpas.Com.
Although CoralSeaSpas.Com make every effort to ensure that You receive the item(s) ordered, please let CoralSeaSpas.Com's Customer Services know if this is not the case. CoralSeaSpas.Com is pleased to offer a free returns process using DHL in the event that:
a) The item(s) is not what was ordered.
b) The item was damaged serverly in transit.
In all other cases shipment and insurance of item(s) returned is the responsibility of the sender and this will be at their cost. CoralSeaSpas.Com require that item(s) be returned within twenty-eight (28) days of the date of delivery of the item(s).
CoralSeaSpas.Com items must be returned to the shipper, as noted on your delivery documents.
In the event of any failure to return any item(s) to CoralSeaSpas.Com as set out in these Terms of Purchase within the stipulated time limits, even though validly cancelled, CoralSeaSpas.Com shall have the right to charge any costs relating to the recovery of the item(s). For further information, you can contact Customer Services at: 1(941) 681-0631.
Refunds to You will be made within 30 days of the date of the returned or cancelled items being received by CoralSeaSpas.Com provided that the goods are properly returned. All undamaged, correctly returned items will be credited to the original purchaser's payment card including Tax but excluding shipping charges and recovery costs. CoralSeaSpas.Com does not offer CoralSeaSpas.Com store credits.
CoralSeaSpas.Com will not issue credit notes for use through the CoralSeaSpas.Com On-Line Store.
Items purchased through the CoralSeaSpas.Com On-Line Store cannot be exchanged or refunded in CoralSeaSpas.Com stores
Material published on the CoralSeaSpas.Com On-Line Store is copyright CoralSeaSpas.Com or its licensors. All rights reserved. All third party trademarks mentioned or displayed such as HSBC, Visa, MasterCard, American Express, Switch, Solo, Delta, DHL, iPod, PSP and BlackBerry are the property of their respective owners.
CoralSeaSpas.Com's total liability to You arising out of or in connection with any act or omission of CoralSeaSpas.Com (whether occasioned by the negligence of CoralSeaSpas.Com or its employees or agents or otherwise) relating to the supply of the products in Your order or their use by any consumer or other person, will be limited to the total of sums paid by You in the relevant order for the products in relation to which the liability has arisen; and CoralSeaSpas.Com will not be liable to You for any loss that could not have been reasonably expected by You and CoralSeaSpas.Com at the time of entering into the Terms of Purchase, any financial loss (including any loss of income, business or profits, but excluding the charges paid for any product from the CoralSeaSpas.Com On-Line Store) or any information which is lost or corrupted arising out of or in connection with any act or omission of CoralSeaSpas.Com relating to the supply of the relevant products or their use by any customer, consumer or other person.
These Terms shall be governed by and interpreted in accordance with the laws of Florida and The United States of America. All disputes arising in connection with these Terms will be submitted to the exclusive jurisdiction of the competent courts of Pinellas County.
CoralSeaSpas.Com reserves the right to make changes to these Terms, notably in line with any revised legislation. Please check back from time to time to ensure You are aware of any changes in the Terms of Purchase. Your continued use of the CoralSeaSpas.Com On-Line Store site will signify Your acceptance of these changes.
If any provision of these Terms shall be found by any court or administrative body of competent jurisdiction to be valid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of the Terms which shall remain in full force and effect.
The waiver by CoralSeaSpas.Com of a breach of any provision of these Terms will not operate to be interpreted as a waiver of any other or subsequent breach.
Date of Posting: March 2014
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